We have received your claim, it will be processed in the order it was received and we have 30 days to acknowledge it. You will then receive a letter via email letting you know if any additional information is needed. It can take up to 120 days for a resolution to be reached on a claim.
In order for our Claims Department to dedicate their efforts toward resolving your claim on hand, we ask that you not call/email for the status within the first thirty days. When you do inquire please be sure to include the Yellow Pro # in the subject line. Also PLEASE DO NOT re-send all of the claim documents. If we've not received your claim and you are inquiring, we will let you know at that time that we do not have the claim. You can then, at that time, resend to us. Duplicate emails only slow down our claim process.
We regret that you had to file this claim. Please know that we will carefully review your claim - our goal is always a fair and legal outcome.